Support and Contact
If you have read our documentation and still need help resolving a question or problem with the app, check the official customer service rules and channels.
How to Talk to Support?
You can open a service request by sending a message on our official contact channel:
🔗 Official Contact and Support Form
🛑 Mandatory Submission of Identifiers
For our team to be able to analyze your problem and locate your registered data, it is mandatory to send your application identifiers.
- How to obtain these identifiers: Follow the procedure demonstrated in the guide: How to access app identification information.
Warning
If the support message is sent without your application identifiers, the support request may not be answered. Please ensure you send the identifiers in the body of the message.
We Do Not Offer Phone or Messaging Support
To ensure data security and organization of demands:
- There is no customer service via phone call.
- We do not provide support via third-party applications like WhatsApp or Telegram.
The only customer service channel is the support form referenced above.